Q & A

 

Q - Do you sell custom wreaths?

A – No. Encircled Wreath does not provide this service at this time.

 

Q – Are your wreaths only available for purchase during certain periods of the year?

A – Yes! Each Collection has a ‘purchase time frame’ of about 1-2 months. Winter Collections start sometime in October & Spring/Summer Collections start sometime in April. Exact time frame dates will be advertised in advance on Facebook and will be posted on the website at the start of each collection.

 

Q – Do you sell real wreaths?

A – No. Most of the materials I use are artificial. The only exceptions are burlap wreaths, since burlap is a material made from the fibers of a jute plant. I also use dry twigs in some of the wreaths.

 

Q – Once a wreath is sold out, will it be replenished?

A – As a mom with young children, Encircled Wreath is a part time business and therefore I do my best to re-stock when time permits. Once the time frame for a collection is over then I start preparing for the next collection. If a wreath is listed as ‘limited supply’ then no more will be available once the current stock is sold out.

 

Q – Do you provide any tips on how to take care of my wreath?

A – Yes! When you receive your wreath there will be a brief ‘info card’ on some tips and/or suggestions on how to care for your wreath. As well, each wreath will come in a box that has been sized for that particular wreath & will be carefully packaged. I highly recommend that you KEEP the box & the packaging it came in to carefully store your wreath in between seasons.

 

QDo you only ship to Canada? 

AAt this time, yes.

 

Q – What are your polices?

A...

RETURNS & EXCHANGES 

  • I gladly accept both returns & exchanges. I want all of my customers to be 100% satisfied with their purchase!
  • If you have ANY problems with your order, please do not hesitate to email me.
  • Contact me within: 3 days of delivery
  • Ship items back within: 5 days of delivery
  • The wreath must be returned in the original box and with the original packing material. Once Encircled Wreath receives the wreath back, we will refund the customer what they paid MINUS any shipping charges. If you have any questions, please don't hesitate to email me.
  • BUYERS are responsible for RETURN shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

ADDITIONAL POLICIES 

  • **Please review the description for the size of wreath before you purchase**
  • Shipment will be made 2-3 business days from purchase date.  
  • The wreaths in each Collection that are handcrafted may vary from their pictures in colour and size. Because they are handcrafted, the diameter may vary (smaller or larger) by about an inch. I do my best to make each wreath very similar to their pictures. The burlap shades may vary in colour. Colours may look slightly different in person than on your screen due to settings on your computer monitor.
  • I carefully package each item for safe shipping so some flowers or burlap may flatten slightly; however, they will return to their original shape with a little fluffing and adjusting.

 

Thank you so much for shopping at Encircled Wreath! We hope you enjoy your purchase and come back again.